Returns and Refund Policy

Thank you for shopping at FlyingFoam.

If you are not entirely satisfied with your purchase, we’re here to help.

We do not accept returns of Quick Order or Custom Cores.  If we did not cut them to your original specifications please contact us for a replacement.

Any product that is not a custom order can be returned within 30 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product is EPP Sheet or a Standard Core
  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product by visiting this page on our website: http://flyingfoam.com/support/contact/

Send the product with its original packing to:

FlyingFoam

1504 Prophet Rd

Rock Falls, IL 61071

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from FlyingFoam.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by visiting this page on our website: http://flyingfoam.com/support/contact/